Brief Course Description
1. Course Title:
Quality Management in Healthcare
2. Language of Instruction:
Tiếng Việt
3. Course Code:
QUA602034
4. Credits:
3
5. Course Objectives:
6. Brief Description of Course Content:
Quality management has become an integral part of the growth of organizations through its focus on management system effectiveness and customer satisfaction. The course provides students with basic knowledge about quality management and its role in the sustainable development of organizations in general and medical facilities in particular. This course helps students identify the factors that influence customers' perceptions of quality products and services. In addition, students also understand the quality characteristics that are important to health care users and providers, thereby understanding the different dimensions of Quality in health care services.
Through the course, students have many opportunities to discuss and identify quality management issues in their organizations, share knowledge and experiences on quality management, thereby helping them to learn more about quality management. Students have the ability to apply the knowledge of the subject to solve quality management problems as well as orient the implementation of an appropriate quality management system in their organizations.
Students understand common and currently used hospital quality standards, and understand the pursuit of public and private hospitals in a general way. Students have the basic skills to pursue process implementation, organize checklist implementations to help confidently manage quality