Brief Course Description
1. Course Title:
(EN) Hospitality Management
2. Language of Instruction:
Tiếng Anh
3. Course Code:
TOU515145
4. Credits:
3
5. Course Objectives:
At the end of the course, students will have a clear and general understanding of hospitality, hospitality business, and hospitality management. Students will understand and analyze the organization, operation, and management capabilities of the main departments in the hotel - the most typical hospitality organization; in addition, the relationship between departments and the role of management in coordinating resources to the departments. Students will understand and be able to analyze, measure, control, and evaluate the quality of hospitality products and hospitality management processes. Students will be aware of hospitality and demonstrate hospitality in business as well as in their role as employees in the tourism industry.
6. Brief Description of Course Content:
This module describes the routine tasks that occur in all hotel departments, operating within the entertainment business unit or on cruise ships. The course helps students understand the roles and responsibilities of the head of each department and what he/ she needs to do to make the activities smooth and effective. The highlight of the program is the activities of the front office, housekeeping department, and other departmets of the operating group. Topics include business structure, departmental responsibility, accommodation services, staff allocation, coaching and training, managerial decision-making skills and industry trends.