Brief Course Description
1. Course Title:
Computerization in Tourism
2. Language of Instruction:
Tiếng Việt
3. Course Code:
TOU515012
4. Credits:
3
5. Course Objectives:
The course objectives of "Computerization in Tourism" are outlined as follows:
a. Students will gain a general understanding of information technology and its applications in the tourism industry, including e-commerce and management information systems.
b. The course will provide in-depth knowledge of information system management in tourism, covering the design and operation of cloud computing applications, Internet of Things (IoT), and other emerging technologies in smart tourism.
c. Data analysis: Students will learn how to analyze and utilize big data to optimize customer experiences and enhance business performance in the tourism sector.
d. Practical skills development in building electronic marketing strategies and managing customer services through digital platforms.
e. The course will develop students' ability to analyze, evaluate, and construct customer data models, applying these skills in the management practices of tourism enterprises.
f. Enhancement of leadership and team management skills, equipping students to work effectively in the dynamic and rapidly changing environment of modern tourism.
6. Brief Description of Course Content:
The unit will introduce students the information systems in tourism, telecommunications infrastructure and the internet. Students also know how to connect and operate these components. Additionally, the course will enable student to learn about e-commerce, business strategies through digital environment (mobile platform and booking software and applications) and the application of information technology in human resource management, sales and marketing and safety system.