Brief Course Description
1. Course Title:
Passenger Transport Services
2. Language of Instruction:
Tiếng Việt
3. Course Code:
TOU515098
4. Credits:
3
5. Course Objectives:
The objectives of the Passenger Transport Services course are to focus on the following main points: a. Understanding of types of transport services: Students will master types of passenger transport services such as road, air, sea and rail, along with related legal regulations. b. Market analysis and assessment: Students will be able to analyze market demand and development trends of the passenger transport industry in the context of globalization. c. Knowledge of service management: The course will provide knowledge of service quality management, from planning to implementation and evaluation of transport activities. d. Organizational and management skills: Students will develop skills in organizing and managing transport activities, including scheduling, coordinating vehicles and personnel. e. Communication and customer service skills: The course will help students improve their communication skills, serving customers professionally and effectively. f. Problem solving skills: Students will be trained in the ability to analyze situations and come up with appropriate solutions in the process of providing transportation services.
6. Brief Description of Course Content:
The aim of this unit is to provide students with an understanding of the strategic importance of passenger transport services in today’s modern world. Each passenger transport service industry will be examined in relation to structure, organisation and management. The current trends influencing the sectors will also be examined and the implications this has for managing transport services.