Brief Course Description
1. Course Title:
ERP for Customer Relationship Management
2. Language of Instruction:
Tiếng Việt
3. Course Code:
INF509050
4. Credits:
3
5. Course Objectives:
This course provides students with a foundational understanding of ERP and CRM software systems, with a particular emphasis on CRM's core functionalities such as information flow, analytics, and reporting. Through hands-on exercises using industry-standard CRM software, students will gain practical experience in applying these concepts to real-world business scenarios.
6. Brief Description of Course Content:
This course provides students with an overview of human resource management and related business processes. The course also introduces how to apply ERP solutions to support activities in human resource department of organization. At the same time, this subject equips students with the skills of using ERP functions in order to manage human resources.