Brief Course Description
1. Course Title:
Queuing Management
2. Language of Instruction:
Tiếng Việt
3. Course Code:
M00660
4. Credits:
3
5. Course Objectives:
6. Brief Description of Course Content:
The module presents the basic methods and approaches in queuing models, understands how models are built, and analyzes them. Students are also instructed how to build a mass-service model for customer service cases. One-server and multiple-servers models are analyzed with different customer arrival orders and determined how time and cost are calculated in the waiting system. Waiting situations will be reflected to constitute the quality of tourism service.