Change management is the process of transforming an organization’s operations to enhance individual and organizational effectiveness. Both the rate of change, and its importance to senior management, seems to be accelerating. Identifying the need for change, framing the problems/issues, influencing the choice of what to do, and implementing the changes with minimal negative reaction are key managerial skills, especially in these increasingly turbulent times. This course will examine competing models of change, consider various change methodologies, and explore examples of best practice.
This course uses a number of tools to explore these diverse issues, ranging from formal lectures to contextual case studies and small group discussion. The students will find many of the concepts and cases in the course highly relevant to the world of business and to understanding the organization in which they will work.