Addressing Complaints and Reports: UEH’s Commitment to a Transparent and Fair Working and Learning Environment
03 Sep, 2023
The University of Economics Ho Chi Minh City (UEH) reaffirmed its dedication to fairness and transparency in all activities, particularly those concerning the rights and interests of its faculty, staff, and students. Committed to fostering a professional work and learning environment, UEH has established a clear complaint and reporting process to optimally protect everyone’s rights. This initiative is a cornerstone in building a culture of respect and safeguarding the rights of all members within the UEH community.
To prevent discrimination, harassment, and support underrepresented groups, UEH is steadfast in its commitment to creating a fair, safe, and respectful environment. The complaint resolution process at UEH handles matters objectively, fairly, and promptly, ensuring that everyone has the opportunity to protect their rights within an educational setting. This process underscores UEH’s dedication to upholding the lawful rights and interests of its entire community.
The UEH complaint process comprises several structured steps. First, complaints are received and logged by a team of designated professionals who verify the validity of each case, ensuring the rights of all parties involved. Complaints are then categorized and assigned for appropriate action based on jurisdiction. When a complaint falls within the President's authority, an open verification process is conducted to gather all relevant information and evidence. Each step—from interviews with the complainant and accused to involving any related parties—is meticulously executed. Following verification, the President makes a formal decision, transparently informing all parties involved, thereby strengthening trust in UEH's handling of complaints.
In cases of reports, UEH follows a stringent procedure from receipt to verification and final determination, placing particular emphasis on the confidentiality of the whistleblower. This process ensures individuals can report concerns without fear of repercussions. Upon receiving a report, the specialized team verifies eligibility and initial information. If the case is within the President’s purview, an investigation team is formed to thoroughly gather information and evidence. Throughout this investigation, the team works directly with the whistleblower, the accused, and any relevant individuals to ensure all parties can openly present their perspectives. Once concluded, the President issues a formal decision, which is transparently communicated to all involved parties.
The complaint and reporting process at UEH not only serves as an essential measure to protect the rights of all faculty, staff, and students but also stands as evidence of the institution's commitment to transparency and fairness. The Department of Inspectorate oversees the resolution of complaints and reports according to the law. The Department of Student Affairs (DSA) serves as the first point of contact for students’ inquiries and complaints related to UEH activities, coordinating with responsible departments to resolve issues faced by students, parents, or other stakeholders. This system provides assurance to students, allowing them to focus on their studies and fostering trust among parents in UEH’s services. For more information on student complaints and reporting, please refer to [here].
UEH continuously strives to create a fair, transparent, and professional environment. Through the complaint and reporting process, the university reaffirms its commitment to each individual’s rights, ensuring that everyone can feel secure, confident, and proud to be part of the UEH community.
