Online transactions, a golden solution during Covid-19 at UEH

In the context of the COVID-19 epidemic, intending to center on students, UEH has just launched the UEH Online Service, which saves time, costs and applies the platform, integrated with a hotline always ready to answer any students' questions.

In the current context of the Covid-19 pandemic, the restriction of direct contact and traveling is being encouraged to protect the health of individuals and the community, leading to online transactions becoming an indispensable part. The online service has clearly brought into play its advantages with many advantages such as simplicity, convenience, cost-effectiveness, and absolute safety in disease prevention.

At the University of Economics Ho Chi Minh City (UEH), with the spirit of joining hands to contribute to the community and protect students' health; UEH has promoted the application of information technology to build solutions and recommended that students choose online transactions, reduce the frequency of face-to-face contact at the office instead of using traditional forms of transactions as before.

UEH Online Services - A new online service that saves students' time and money.

It can be seen that the overall scene of service activities, in general, has changed a lot when the Covid-19 pandemic occurs, the speed of digital transformation is accelerating, and the old-fashioned workflow is gradually being eliminated. Grasping this trend and sticking to the "student-centered" goal, the UEH Online Service (Es) - es.ueh.edu.vn is born, executing the mission of serving UEH students.

At Es Gateway, the needs of students at all levels (Regular University, Regular Transfer, 2-Regular Diploma; Work-by-Study; and Postgraduate) can all be done quickly using the online form with just a few simple steps including online payment (if any). Es Gateway has more than 20 facilities to support students, such as: reissuing student ID cards; review of the modules; confirmation of military service suspension; student loan confirmation; student certification; issue Vietnamese/English scoresheets; self-training scoresheets, diploma copies; application for admission... In particular, issuing self-training scoresheets, student confirmation, confirmation of military service suspension, and student loan confirmation... are provided free of charge; Students can flexibly receive at one of 03 UEH Campuses (Campus A, Campus B and Nguyen Van Linh Campus).

The outstanding feature of Es transactions lies in its easy operation, which saves time and money. Students just need to visit es.ueh.edu.vn, follow the instruction process to register the desired service. UEH will notify the completion of the service by email, and finally, students come to receive the ordered products by the appointed time and place only after half a day or a working day. In addition, UEH also supports courier services to the recipient's address, suitable for students who are far away or do not have the conditions to receive directly.

The UEH Online Service focuses on meeting students’ most common needs, using data to build optimization tools and automation processes, thereby fully supporting the students and ensuring the quality of services that the University provides, especially in the current context -19 pandemic.

A channel with an integrated online information support/hotline phone is always ready to answer all students’ questions.

Changing the transaction mode in information support is an inevitable trend in the current digital age, and this is even more urgent under the impact of the Covid-19 pandemic. Bearing this in mind, UEH has strived to increase the level of safety connections with students through effective online platforms - a hotline system that cares and supports students. Hotline (028) 7306 1976 is always ready to support information needs and answer all questions of students in a convenient way both during and outside office hours (until 9 pm). This system will help connect all relevant functional departments to participate in the support process, quickly and thoroughly resolve requests from students, ensuring students' satisfaction.

In addition, the University has integrated many online counseling channels (fanpage, chatbot, email...) to help respond to students fully, quickly and effectively. Through this channel, the quality and professionalization of the care and support for students have been significantly improved.

With the motto of always "Centering on Students", during the past 45 years, UEH has been, and will be making efforts to continuously improve to meet the new expectations of students, continually adjusting the provision of services tailored to global issues as well as the students' general expectations of a professional and quality environment.

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